Water is an absolute necessity. From doing the dishes and laundry to bathing and cooking, you can’t put a price tag on clean, purified water. However, it’s a little more complicated than just finding a pure water solution. Before you invest, you want to be sure you’re choosing the right provider.
In order to make an informed decision, there are a few questions every homeowner needs to ask their water specialists.
We understand that most people aren’t an expert in water treatment. We understand that most people are not experts about water treatment equipment and so that is where we come in. That’s where we come in!
Here are a few questions to ask your Territory Manager during your free water analysis and plumbing audit. Regardless of the provider, it’s important to compare apples to apples, with these questions you will be able to critically analyze your options. We have compiled a list of questions homeowners should ask their water specialists prior to purchase. Read below to discover what you need to know, what to ask, and how to make a smart decision for your water and your budget.
Are the water systems certified by a third party organization? If so, by whom?
Kinetico is proud to be a Certified Water Specialist by the Water Quality Association, as well as products certified by the Environmental Working Group. Our K5 Drinking Water Station is certified by the Water Quality Association!
Do you have a contractor’s license, business license, and liability insurance?
Don’t allow yourself to be swindled by a company that has simply slapped a “Certified” sticker on their van. Make an informed decision and minimize the risk of damage to your home.
All Kinetico Water Specialists are licensed and certified professionals. There are no guessing games with Kinetico!
How long have you been in business and do you have a list of referrals or reviews I can access?
Know who you’re a calling! A reputable business will have a history and clients who are more than happy to share their experiences! Check out our Facebook page where our customers have an open group where they can ask questions and share their thoughts!
Also, remember to ask your potential business what organizations they are members of.
What do my water testing results show?
Always, always ask for a written quote that includes your water analysis results as well as a written/digital copy of warranty information. Otherwise you may be counting on the word of that representative. So, always get it on paper as their are companies who claim their systems come with a lifetime warranty and don’t provide anything to back that up.
Even if you’re not an expert, it’s important to know your results in the event that your water issues are not resolved.
Will the recommended device treat enough water to accommodate my family’s needs?
Whether you have a small or large family, your water system should reflect your water usage, size of home, and water needs. Make sure that your technician is aware of how many members you have in your family, water usage tendencies, etc.
What is the total purchase price, and how much more can I expect to pay to maintain the system every year?
The question on everyone’s mind, “How much is this going to cost?” You’ll want to ask what the maintenance entails for your specific system. This also includes whether the company is able to offer a maintenance program or whether you can do it yourself.
Will you provide free follow-up water testing a few months after installation to ensure that the equipment is doing its job?
A system is only as good as it runs. Schedule a follow-up appointment with your Territory Manager over the phone to see the results of your system.
What is the lifespan of your water system?
One of the most obvious, yet most forgotten question is how long a system should last. Water systems, like other big purchases, are an investment. Do your research when choosing a system and find the best fit for your home and your budget.
Will I get notified when service is due for my system?
It’s difficult to know exactly when your system will next need service, but your water expert should be able to give you a ballpark time frame. Make a note of the next service appointment and ensure that it coincides with your needs
Other questions you may consider asking are as follows:
- Is there a referral program I can participate in?
- Where can I place a review online for the services you have provided?
- Where can I purchase maintenance products such as salt, citric acid, peroxide, and replacement cartridges?
The first step in finding the system that’s right for your home is having a Territory Manager come out and meet with everyone in the home, do a water analysis a plumbing audit and provide you with a written quote that is good for up to 6 months. plumbing audit, or quick quote that’s good for up to 6 months. Make an appointment today, we offer early morning, evening and weekend appointments to accommodate all our customers with exact appointment times, no lengthy time windows. Remember it’s a good idea to discuss what your looking to change about you water with your loved ones and note any questions you may have so when it comes to the appointment you will be sure to ask these questions.
